An Apology for the Down Time Over the Last Few Days
By Rob | 7 Apr 2014, 09:30am | Category: Update
This is just a very quick message to say we're very sorry about the down time on our services over the last 3 days. We're not 100% sure of the issue. But there was definitely a fault with the server that has now been fixed.
In addition we did seem to be suffering an increased amount of Dedicated Denial of Service (DDoS) like requests. We're not sure how much of a part the latter played, but we think the combination of both caused most of our problems.
Things seem to be running smoothly again, but we do plan to take a deeper look at this in the next week or two.
All I can say is am deeply sorry for any inconvenience caused.
If you are a paying customer and feel like you have lost out financially over the last few days please contact us at [email protected] and we will extend your subscription for you.